# Support

You can manage your Zadara Tech Support tickets directly from your VPSA.
Support requests are redirected to the Zadara Support portal at
[https://support.zadarastorage.com/home](https://support.zadarastorage.com/home).

![image128](media/image128.png)

**To Open a Support Ticket**

- Open the VPSA GUI > Support > Tickets page and click Create.
- Enter the Subject and Description and press Create Ticket.
- Select if the ticket should include a full set of logs (ZSnap) or not.
- This creates a ticket along with (or without) a set of logs (ZSnap), and is uploaded to
  the Zadara portal for analysis of the issue.

![image129](media/image129.png)

**To Manage Support Tickets**

- You can view the list of open support tickets, with each ticket
  displaying its ticket number, date, status, and subject per ticket.
- You can Comment on a ticket or Add Zsnap to an existing
  ticket.
- Finally, if you feel an issue is resolved you can close it.