SupportΒΆ

You can manage your Zadara Tech Support tickets directly from your VPSA. Support requests are redirected to the Zadara Support portal at https://support.zadarastorage.com/home.

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To Open a Support Ticket

  • Open the VPSA GUI > Support > Tickets page and click Create.

  • Enter the Subject and Description and press Create Ticket.

  • Select if the ticket should include a full set of logs (ZSnap) or not.

  • This creates a ticket along with (or without) a set of logs (ZSnap), and is uploaded to the Zadara portal for analysis of the issue.

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To Manage Support Tickets

  • You can view the list of open support tickets, with each ticket displaying its ticket number, date, status, and subject per ticket.

  • You can Comment on a ticket or Add Zsnap to an existing ticket.

  • Finally, if you feel an issue is resolved you can close it.